Terms of delivery
Help: If your cart is blocked!
If your cart is blocked, it means you must have added a product that cannot be shipped. Indeed, our ice creams and delicate chocolate figurines cannot withstand a long journey and are only available for in-store pickup or courier delivery. In this case, we invite you to check your cart.
In-Store Pickup
Free & by appointment
Pickup from Monday to Sunday during the opening hours of the selected store.
To place an order, you must choose the day and time slot that suits you.
On each product page, we indicate when the product is available only for in-store pickup. Our chocolate candies are handcrafted and contain no preservatives. For this reason, and to guarantee you optimal freshness during tasting, we deliberately apply short consumption dates to them. Thus, you will have 10 working days to collect your order in-store. Otherwise, it will be considered lost and will not be refunded.
*Please note on public holidays when delivery services are not available. For click and collect, take a look at our opening hours on the "Our Stores" page.
Courier Service in Paris and Nearby Suburbs
FROM €15IN 3-HOUR TIME SLOTS
Paris (€15) and nearby suburbs (€25) same day within 4 hours or scheduled on the day of your choice in a 3-hour time slot from Monday to Friday for any order placed before 4 p.m.*
All orders placed after 4 p.m. are processed the next morning.
You have the option to provide us with specific instructions in the "Delivery Information" field when placing your order.
We deliver on Saturdays exclusively for orders placed between Monday and Friday (until 4 p.m.).
*Cities served by our bicycle couriers: Paris, Aubervilliers, Bagnolet, Boulogne-Billancourt, Charenton-le-Pont, Clichy, Courbevoie, Gentilly, Issy-les-Moulineaux, Ivry-sur-Seine, La Défense, La Garenne-Colombes, Le Kremlin-Bicêtre, Le Pré-Saint-Gervais, Les Lilas, Levallois-Perret, Malakoff, Montreuil, Montrouge, Nanterre, Neuilly-sur-Seine, Pantin, Puteaux, Saint-Denis, Saint-Mandé, Saint-Ouen, Vanves, Vincennes.
*Please note on public holidays when delivery services are not available.
Shipping within Mainland France
COLISSIMO €10 – CHRONOSEC €13 – CHRONOFRAIS €15
Colissimo Minimum 48h
Any order placed after 2:30 p.m. will be shipped the next day (working days only). If you place an order on a Friday evening, Saturday, or Sunday, your order will be shipped on Monday. A tracking number is sent to you by email following your order. Please note that these emails sometimes end up in spam folders. Once you have retrieved your tracking number, you can track your package on the Colissimo.fr website.
Chronopost Minimum 24h
We adjust the transport temperature according to the season! With Chronofrais delivery, your products are transported in strict compliance with the cold chain, between 0°C and 4°C.
Any order placed after 2:30 p.m. will be shipped the next day (working days only).
If you place an order on a Friday evening, Saturday, or Sunday, your order will be shipped on Monday.
A tracking number is sent to you by email following your order. Please note that these emails sometimes end up in spam folders.
Once you have retrieved your tracking number, you can track your package on the Chronopost.fr website.
Shipping to Corsica
COLISSIMO €10 – CHRONOPOST €38
Colissimo Minimum 48h
Any order placed after 2:30 p.m. will be shipped the next day (working days only).
If you place an order on a Friday evening, Saturday, or Sunday, your order will be shipped on Monday.
Chronopost Minimum 24h
Any order placed after 2:30 p.m. will be shipped the next day (working days only).
If you place an order on a Friday evening, Saturday, or Sunday, your order will be shipped on Monday.
Chronopost Europe
FROM €27
Minimum 48h
The rates depend on the weight and destination of your order.
For a standard package:
Zone 1: Germany, Belgium, Luxembourg, Netherlands (€27)
Zone 2: Austria, Denmark, Spain, Finland, Great Britain, Greece, Ireland, Italy, Portugal, Sweden (€32)
Zone 3: Bulgaria, Croatia, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia, Czech Republic (€42)
Zone 4: Liechtenstein, Switzerland (€46)
World & Overseas Departments and Territories
Unfortunately, due to their fragility and our inability to control transportation and storage conditions, we do not yet ship our specialties outside of Europe.
